Stop Recovery Harassment
Recovery agents have strict rules they must follow. Neytra, our call protection feature, helps you exercise your RBI rights.
Stop harassment calls →How credfix helps borrowers
Four areas where credfix makes a real difference in your financial recovery journey.
Legal Notice Help
Received a legal notice from your bank? Understand your options, your rights, and how to respond — before the deadline passes.
How to respond to a legal notice →Loan Settlement
Negotiate a one-time settlement with your lender and close your loan for less than the outstanding amount. We guide you through the entire process.
Learn how settlement works →Rebuild CIBIL Score
A settlement or NPA on your credit report is not permanent. Follow our step-by-step recovery plan to improve your score.
CIBIL score recovery plan →Common questions borrowers ask
Straightforward answers to the questions we hear most often.
What is credfix and how does it work?
credfix is a platform that acts as a neutral bridge between lenders and borrowers in financial distress. We help borrowers settle outstanding loans, navigate legal notices, stop recovery harassment, and rebuild their credit scores. Our AI assistant Risi provides personalised guidance, while Neytra filters harassment calls. Lenders benefit by recovering dues faster and with less legal friction.
How does loan settlement work in India?
Loan settlement — also called One Time Settlement (OTS) — is an agreement between the borrower and lender to close a loan by paying a lump sum that is less than the total outstanding amount. The lender agrees to waive a portion of the principal, interest, or penalties. Settlement is typically offered when the borrower genuinely cannot repay the full amount. Read our complete settlement guide.
Does loan settlement affect CIBIL score?
Yes, settlement negatively affects your CIBIL score. The account is marked "Settled" instead of "Closed", which signals to future lenders that you did not repay in full. However, settling is better than leaving a loan unpaid entirely. Your score can recover over 2–3 years with consistent, responsible credit behaviour. See our CIBIL recovery plan.
What should I do if I receive a legal notice from a bank?
Do not ignore the notice. Read it carefully to identify the type — demand notice, Section 138 (cheque bounce), pre-arbitration notice, or Section 25 notice. You typically have 15–30 days to respond depending on the notice type. Acknowledge receipt in writing, consult a legal advisor, and if willing to settle, initiate negotiation with the lender through a formal written response. Read our complete legal notice guide.
Can recovery agents visit my home?
Yes, recovery agents can visit, but only between 7 AM and 7 PM. They must carry an authorisation letter from the lender. They cannot threaten, abuse, or use force. Visits outside permitted hours, any form of intimidation, or contacting your family or employer without consent violate RBI Fair Practices Code. Know your full rights here.
What is Neytra?
Neytra is credfix's call protection feature. It monitors and filters harassment calls from recovery agents and lenders, helping borrowers exercise their RBI-granted rights without being subjected to hostile conversations. Neytra creates a documented record of calls, which is useful if you need to file a complaint.
What is Risi?
Risi is credfix's AI assistant. Risi helps borrowers understand their financial situation, evaluate settlement options, draft responses to legal notices, and navigate recovery agent interactions with clear, step-by-step guidance.
What happens when my loan becomes NPA?
A loan becomes a Non-Performing Asset (NPA) when you have not paid EMIs for 90 consecutive days. Once classified NPA, the lender may begin legal proceedings, assign recovery agents, and report the status to credit bureaus — which severely impacts your CIBIL score. However, NPA classification can be reversed by clearing all overdue amounts. Understand NPA and your options.
How long does it take to improve CIBIL score after settlement?
Expect 18–36 months to significantly improve your CIBIL score after settlement. The "Settled" remark stays on your credit report for 7 years, but its impact reduces as you build positive credit history. Consistent repayment of new credit (secured cards, small loans) accelerates recovery. See the full recovery timeline.
How can credfix help lenders?
credfix helps lenders recover NPA dues faster by facilitating transparent, structured negotiations with borrowers. We reduce the need for costly legal proceedings and hostile recovery processes. Our platform helps lenders resolve accounts, maintain borrower relationships, and improve their NPA ratios — all with a compliant, auditable process.
For lenders
credfix works with banks, NBFCs, and digital lenders to resolve NPA accounts efficiently.
Recover dues faster. Reduce legal costs. Preserve relationships.
When borrowers are in distress, aggressive recovery often backfires — leading to longer defaults, higher legal costs, and reputational risk. credfix acts as a neutral bridge, enabling structured settlement negotiations that benefit both parties.
- Faster NPA resolution without protracted litigation
- Structured and transparent recovery processes
- Auditable communication records
- Borrowers who settle and recover become future customers
Get the credfix app
Start your financial recovery today. Free to download. Talk to Risi, activate Neytra, and resolve your loans — all from your phone.
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